“the Port of Choice and Tourism Gateway to Tasmania”
- Safety – That our number one priority is to deliver a safe and secure airport.
- Journey – To ensure your airport experience is as informed, easy, comfortable and relaxed as possible.
- Facilities – To provide facilities that are functional, clean and are well presented.
- Service – To provide a service that is personal, welcoming, friendly and responsive.
- One airport – one team – To adopt a “one airport - one team” approach to service delivery, through alignment of all service providers and agencies, in the delivery of our service promise.
- A memorable experience – We value our customers and will strive to ensure every customer interaction is a positive experience.
- Feedback – We will welcome feedback and use it as an opportunity to improve our service.
- Our People – Are friendly, courteous presentable and helpful. They will assist you through your airport experience.
- How we monitor performance – We will use customer feedback to monitor satisfaction with your personal airport experience, taking accountability to consistently deliver on our charter.
- Response – We will respond quickly and effectively if our service does not meet our aspiration to be "The Port of Choice and Tourism Gateway to Tasmania".