Access to the Commercial Lane
Launceston Airport requires all Commercial Lane users to have current permits in order to pick up and drop off in this lane. Access is now by a pay-as-you-go system using Licence Plate Recognition and our trusted partner, ZipBy.
What You Need to Do:
- Register with ZipBy
Download the ZipBy app from your phone's app store, then create an account by providing your contact details. If using iPhone you need iOS 12.2 or later and for Android you need Version 9.0 or later (full version). If your device is incompatible with the app, you can sign up through the website Register - ZipBy Connect - Link a valid payment method with sufficient funds
- Add at least one vehicle licence plate to your profile. If you have signed up as a company and you have multiple vehicles, please add all licence plates to your account. You will have to apply for a permit for each vehicle individually. Click here for instructions on how to sign up
- Apply for Your Permit
Need a hand? Click here for help with the application.
Access is only granted once you receive a Permit Approval confirmation via email.
Please Note: Each Permit is for the registered vehicle licence plate. If you sell your vehicle, you will need to remove the vehicle from your ZipBy account and cancel the Permit or you will continue to be charged through your existing ZipBy account. If the new owner will be accessing the Commercial Lane, they will need to apply for a new Permit.
Permit Types
Permits, conditions and fees vary depending on the vehicle type. Please take a moment to read the Terms & Conditions that apply to your vehicle type.
- Taxi Terms & Conditions
- Uber Terms & Conditions
- Bus Terms & Conditions
- Small passenger vehicle (up to 9 seats including driver)
- Medium passenger vehicle (10–16 seats including driver)
- Large passenger vehicle (17+ seats)
Need help?
If you require assistance with your account or the app, please contact ZipBy.
- Phone: +61 2 9892 999
- Email: [email protected]
Annual Parking Permit FAQ's
What is ZipBy?
Zipby is a payment platform that uses Bluetooth and cameras to recognise your vehicle automatically.
Why can't I download the ZipBy app?
User devices must be running iPhone 12.2 or later or Android 9 or later (full version) in order to use the ZipBy app. If you cannot use the app, you can sign up via the ZipBy website.
What if the gate doesn't open?
Sometimes the cameras are unable to clearly read your plates if the plates are dirty or obscured (eg, a bicycle rack) or if you drive up to quickly or at an unusual angle.
If safe, reverse a little, straighten your vehicle and drive slowly towards the boom gate
If this fails: Use your Backup QR Code. Every Zipby permit has a QR code in the app. If the camera can’t see your plate, just hold your phone up to the scanner at the gate.
Who can I contact if I need more help?
If you have a Permit and have tried all the trouble-shooting steps and these do not work, press the intercom button at the top right of the in-lane entry device.
Call ZipBy: +61 2 9892 999
Email ZipBy: [email protected]
If ZipBy is unable to help, please email [email protected] or call the Airport Office +61 3 6391 6222
Which car parks can I use with my Annual Parking Permit?
Annual Parking Permits are valid only for the three Long Stay car parks - P2, P4 and P5. If you choose to park in the P3 Short Stay or P1 Premium car park, the boom gate will not identify your vehicle registration and standard charges, terms and conditions will apply.
How many vehicles can I have listed on an Annual Parking Permit?
Only one vehicle is permitted per Permit. If you require parking for more than one vehicle, you will need to apply for an Annual Parking Permit for each vehicle.
As an Annual Parking Permit holder, can I change my nominated vehicle registration if I sell, replace or write-off my vehicle?
Yes. Permit holders can request one vehicle registration change during a 12-month period. A fee of $120 will apply to make the change to cover the costs of manual processing, account administration and system updates required to amend Permit and vehicle registration records.
What if my Annual Parking Permit is linked to a company vehicle and my circumstances change?
If your Annual Parking Permit is linked to a company vehicle and your circumstances change, please contact the Launceston Airport team to discuss your options. Exemption of the change fee may be granted at the discretion of Launceston Airport, whose decision shall be final. Evidence of change of employment will be required.
Are Annual Parking Permits fully refundable or partially refundable?
No. Annual Parking Permits are non-refundable. There is no residual value of the Annual Parking Permit once it has been purchased/issued.
What is ZipBy?
Zipby is a payment platform that uses Bluetooth and cameras to recognise your vehicle automatically.
Why can't I download the ZipBy app?
User devices must be running iPhone 12.2 or later or Android 9 or later (full version) in order to use the ZipBy app. If you cannot use the app, you can sign up via the ZipBy website.
What if the gate doesn't open?
Sometimes the cameras are unable to clearly read your plates if the plates are dirty or obscured (eg, a bicycle rack) or if you drive up to quickly or at an unusual angle.
If safe, reverse a little, straighten your vehicle and drive slowly towards the boom gate
If this fails: Use your Backup QR Code. Every Zipby permit has a QR code in the app. If the camera can’t see your plate, just hold your phone up to the scanner at the gate.
Who can I contact if I need more help?
If you have a Permit and have tried all the trouble-shooting steps and these do not work, press the intercom button at the top right of the in-lane entry device.
Call ZipBy: +61 2 9892 999
Email ZipBy: [email protected]
If ZipBy is unable to help, please email [email protected] or call the Airport Office +61 3 6391 6222
Which car parks can I use with my Annual Parking Permit?
Annual Parking Permits are valid only for the three Long Stay car parks - P2, P4 and P5. If you choose to park in the P3 Short Stay or P1 Premium car park, the boom gate will not identify your vehicle registration and standard charges, terms and conditions will apply.
How many vehicles can I have listed on an Annual Parking Permit?
Only one vehicle is permitted per Permit. If you require parking for more than one vehicle, you will need to apply for an Annual Parking Permit for each vehicle.
As an Annual Parking Permit holder, can I change my nominated vehicle registration if I sell, replace or write-off my vehicle?
Yes. Permit holders can request one vehicle registration change during a 12-month period. A fee of $120 will apply to make the change to cover the costs of manual processing, account administration and system updates required to amend Permit and vehicle registration records.
What if my Annual Parking Permit is linked to a company vehicle and my circumstances change?
If your Annual Parking Permit is linked to a company vehicle and your circumstances change, please contact the Launceston Airport team to discuss your options. Exemption of the change fee may be granted at the discretion of Launceston Airport, whose decision shall be final. Evidence of change of employment will be required.
Are Annual Parking Permits fully refundable or partially refundable?
No. Annual Parking Permits are non-refundable. There is no residual value of the Annual Parking Permit once it has been purchased/issued.