Improved services for all Passengers

Launceston Airport’s modern facilities and passenger services are here to ensure your travels through the terminal and beyond are smooth and enjoyable.

Launceston Airport Undercover Parking

Parking & Facilities Maps

ATM

Automatic teller machines (ATMs) located throughout Launceston Airport’s terminals, both before security screening. Please refer to our terminal map to find the most convenient ATM.

Baggage Storage­

Baggage Lockers are available a convenient distance from the check-in hall for storage of luggage up to six weeks. Simply secure your bag/s inside a locker and make payment by notes, coin or credit card. You’ll then be issued with a ticket containing a one-off PIN code that you use to retrieve your bag/s from the locker.

For enquiries about storage, please contact Smarte Locke on 1 800 065 997.

Locker sizes and fees:

  • Small locker (420mm H x 900mm D x 420mm W): from $3.00
  • Medium locker (520mm H x 900mm D x 420mm W): from $6.00
  • Large locker (864mm H x 900mm D x 420mm W): from $8.00

For passengers reporting prior to check-in opening for their flight, short-term storage of baggage is a convenient way to enable users to pass through security screening and make use of the major retail facilities until check-in for their flight opens.

Please refer to the Terminal Main Level Map for the locations.

Baggage Trolleys

Available at the terminal and car parks to help lighten your load. Located just outside the entrance and exits at both the arrival and departure ends of the terminal and inside the long term car parks. A 5.00 fee per trolley hire applies, with a $1 deposit refunded upon return of the trolley.

Please refer to the Terminal Main Level Map for the locations.

Bike Port

Undercover bicycle facilities are located in a centrally within the short term car park, immediately opposite the terminal forecourt and approximately 65m from the terminal entrance/exit doors.

Please refer to the terminal map for the location.

Included in the facility are:

Bicycle Service Stations - Two units are provided, with accompanying cycle mounts and tools (including air pumps), which allow for the assembly, disassembly and minor maintenance of bicycles.

Free Bicycle Parking Facilities – CCTV monitored bicycle racks are provided for parking of up to 12 bikes.

Bike boxes – Available for purchase through each airline. Jetstar do not have boxes but are able to direct their passengers to Qantaslink or Virgin for purchase. Passengers to contact check-in staff for purchase/storage inquiries.

Information relating to carriage of bicycles by air can be found on the respective airline websites:

Disability Access Facilitation Plan

The well being of passengers and visitors with disabilities to Launceston Airport is of the highest priority. We seek to ensure that the terminal facility will provide a friendly environment for all users, including those with disabilities. For more information that will help make your visit to our terminal a pleasant and enjoyable experience view our Disability Access Plan.

Disabled Parking

Parking bays designated for disability permit holders are available in all of our 4 car parks.

Please refer to the parking map for the most convenient locations.

Lifts

Departing Passengers (to gate lounges);

After passing through the screening point, the passenger lift is locate behind the departure stairs and will take you to the departure gate lounges. 

Arriving Passengers; Upon arrival into the terminal, after passing Biosecurity check point, the arriving passenger lift is located behind the arrivals stairs.

Lost Property

Our lost property team handle items lost in the terminal as well as in car parks. For enquiries regarding lost property contact  Airport Management on (03) 6391 6222 or after hours the Operations Duty Officer on (03) 6391 6208.

For any baggage enquiries (mishandled, lost baggage or baggage left on a carousel) please contact your airline.

Medical

Passengers with medical conditions are advised to contact their airline in relation to the carriage of medical equipment through screening points and on board their flight.

Meeting Point

Launceston Airport has a designated “Meeting Point”. This is located at the arrivals end of the terminal and indicated by the large red signage near the exit doorway.

Please refer to the terminal map for the location.

Parents Room

The terminals has 2 dedicated parenting rooms available both before (at arrivals end of terminal) and after security in the gate lounges. Each change room is equipped with baby change facilities, a feeding chair and nappy disposal bins. 

Please refer to the terminal map for the most convenient facilities.

Security & Passenger Screening

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To avoid being delayed at the Screening Point, please remove and place items in the trays provided include: 

  • Coins, keys, 
  • Mobile phones
  • Loose batteries, 
  • Metallic items such as belt-buckles or stud
  • Jewellery and watches
  • Shoes with metal caps or high heels
  • Cigarette lighters
  • Laptops and electronic tablets 
  • Aerosols

Items that are to be surrendered and will not be held or returned include sharp items such as:

  • Scissors
  • Screwdrivers or corkscrews 

These should be packed in your checked baggage. 

Items must be presented to the airline at check-in include:

  • Firearms and ammunition
  • Some sporting goods, for example bats, skateboards and pool cues

If you have medical implants or special needs:

Please minimise delays and make the screening staff aware, PRIOR to entering the screening point. 

If you have a joint replacement i.e., hip or knee you will be required to remove all items from your pockets, belts or any heavy jewellery you may be wearing.  This will assist in eliminating any further metal that the Walk-Through –Metal-Detector (WTMD) will detect.  Secondary screening (frisk search) will be required if you “alarm” going through the WTMD.

Pace-makers or similar implants, requires secondary screening and will take longer than people who do not have an implant. Your permission will be required for a frisk search to occur.  Minimise delays for yourself and fellow passengers by informing screening staff as early as possible.  Secondary screening includes the use of the Hand-Held-Metal Detector (HHMD).  

If you are unfamiliar the screening staff will advise you of the process.  

Security & Travel Advice

Passengers and airport visitors are warned that all threats and comments made about carrying of weapons or explosives - whether intended as a joke or not - will be taken seriously and may result in refusal of carriage onto the flight and prosecution.

For advice on travel warnings, visas and consular services, visit the Federal Government´s Smart Traveller website (smartraveller.gov.au)

Tasmania´s Biosecurity requirements are in place to protect the State´s plants, crops, and animal industries from introduced pests, weeds and diseases.

There are restrictions on the carrying of fruit, vegetables, flowers, plants and plant products, fish and fish products, fishing equipment, and anything containing soil into Tasmania.

Restrictions also apply to the importation of animals and animal material, wildlife, birds, dogs and other pets.

For more information please call (03) 6165 3777 or visit pipwe.tas.gov.au/biosecurity  (What you can and can’t take to Tasmania).

Shower

A coin operated shower is located adjacent to check in. The shower accepts $1 coins, which provides 3 minutes hot water

Smoking Area

Smoking is strictly prohibited inside and in front of the Launceston Airport terminal. To accommodate smokers, we have a dedicated smoking area at the southern end of the terminal. You can locate this on the terminal map.

Telephones

Telephones are conveniently located throughout the terminals and can be operated using coins or a telephone card. Phone cards are sold at the Launceston Store inside the Terminal. 

Please refer to the terminal map for the locations. 

Toilets

Toilet facilities for persons, including those using mobility aids, are provided on both public levels of Launceston Airport. There are two accessible toilets located at either end of the retail shopping area on the main public terminal level and a single toilet facility centrally located in the gate lounges in the lower level. 

Please refer to the terminal map for the most convenient facilities.

Transport

If you require public transport assistance to and from the airport, please contact either:

Airport Shuttle Bus at airporterlaunceston.com.au or phone 1300 385 522

or

Taxi Combined at taxicombined.com or phone 131 008

When booking your taxi, please ensure you inform the operator of all requirements.

As part of the Launceston Airporter shuttle bud fleet, a wheel chair accessibility bus is available (rear lift rather than ramp). Bookings are required for this with 48 hours notice and are accepted subject to confirmation of booking.

The driver is able to assist with loading wheelchairs and luggage.

Please refer to the terminal maps for the locations.

Wheelchairs

Wheelchairs are provided by airlines and available within the terminal building for passenger use to assist in transiting the terminal building or within the terminal and can be obtained by approaching the appropriate airline staff.

WI-FI 

Launceston Airport has free Wi-Fi access throughout the terminal and is available in all public areas and gate lounges.

Simply connect to the “Airport Free Wi-Fi” network and answer a few short survey questions to commence your session. Please refer to our terms and conditions for Wi-Fi usage.

It is important to note that the free Wi-Fi service is not encrypted, so please consider the security of your personal information and other data when using the free service.