Launceston Airport introduces virtual assistant
Launceston Airport has today launched a new virtual assistant to assist passengers in the security screening process.
General Manager Launceston Airport, Mr Paul Hodgen, said that Launceston Airport was the first Australian airport to introduce the cutting-edge technology.
“As our newest ‘staff member’, the virtual assistant will give handy tips to passengers on how to make the screening process quicker and easier,” said Mr Hodgen.
“The device is manufactured in the United Kingdom and distributed by a Victorian company and we’re really excited to be the first airport in the country to introduce this fantastic technology.”
“Our new, as yet unnamed virtual assistant, is the latest improvement to the screening process since we became the designated screening authority in May.”
“Since then, we’ve introduced a number of enhancements including a reconfigured process, upgraded equipment, a newly trained and uniformed team and new signage, all to make it easier for passengers.”
The device is the next generation of digital signage solutions, projecting an image and voiceover to create the illusion of a real person. As an information tool to engage passengers, the device uses proximity sensors to trigger a scripted message to passing passengers as they prepare to undergo security screening.
For further information contact: Launceston Airport - (03) 6391 6222